Unsatisfactory Services

Good day, I've reported this matter to you on the 21/05/2022 and before that, but up until today(11/06/2022) no one has came back to me from the last email that I've sent to you(21/05/2022), this is utterly ridiculous, you don't treat customers the way you do, you know that I'm experiencing problems with the monitoring of the trips and you are not attending to it, rather cancel this service and let me go back to Tracker, I've never experienced these kind of issues with Tracker, Thank you, Johan Jacobs On Sat, May 21, 2022, 15:01 Johan Rowan Jacobs <***> wrote: Good day Kavitha, Please see attached regarding the past few days, it is still showing East London and you advised me that Rattray Road doesn't show because it's new and your system only shows Voortrekker Road, Rattray does show as attached, but when the vechile was at Rattray Road on the 18th or 17th of May 2022 it was showing East London, this clearly proofs that there is something wrong with your tracker or system, Will wait to hear from you, Thank you, Johan Jacobs

On Wed, May 18, 2022, 13:39 Kavitha Lalla | Cartrack <***> wrote: Good day Mr Jacobs I trust this email will find you well. Kindly see the below screen shot as telephonically attached. Kind Regards, Kavitha Lalla Team Leader: CEO Escalations 11 Keyes AvenueRosebank Johannesburg, 2196T: +***0M: +27 83 *** ***xW: www.cartrack.co.za NOTE: This e-mail message is subject to Cartrack Groupdisclaimer see https://www.cartrack.com/disclaimer.html From: Kavitha Lalla | Cartrack <***> Sent: Wednesday, 18 May 2022 13:00 To: *** Cc: Uridice Cape | Cartrack <***>; *** Subject: FW: No correct location- HTH954EC // JACO00993 Good day Kindly assist with the below follow up complaint. Clients unit was repaired on the 16th May 2022. Kind Regards, Kavitha Lalla Team Leader: CEO Escalations 11 Keyes AvenueRosebank Johannesburg, 2196T: +***0M: +27 83 *** ***xW: www.cartrack.co.za NOTE: This e-mail message is subject to Cartrack Groupdisclaimer see https://www.cartrack.com/disclaimer.html From: Johan Rowan Jacobs <***> Sent: Wednesday, 18 May 2022 10:56 To: *** Cc: *** Subject: Re: No correct location- HTH954EC Good day, Please see attached regarding the reported matter, It is still showing East London at some places and the last location/time(05:16) is showing East London, but I have moved from Pagoda Street to Rattray Road around 5:00 this morning, If this new tracker is giving the same problems/issues as the old one, then it is of no use for me to continue using your device, I`m not able to track the accurate location of my car, If I get hijacked or my car get ****** then how will you be able to find us, I was with Tracker South Africa for more then 3 years and I never experienced these kind of issues, Johan On Wed, May 11, 2022, 17:26 Johan Rowan Jacobs <***> wrote:Good day, Regarding the matter that I've reported to you on the 08th of May 2022, your consultant contacted me today****h of May 2022) at 14:15, I explained the situation to him and he advised me that he has resetted and rebooted the device and it will be fine, I advised him that I will monitor the progress on the app and report back to you, Please see attached, it's still doing the same thing, please resolve the issue as soon as possible? Johan Jacobs On Sun, May 8, 2022, 14:53 Johan Rowan Jacobs <***> wrote:Good day, Regarding the attached and the above matter, I would like to know why doesn't the app show me the correct/exact location of my vehicle at locations, it just shows East London, Eastern Cape, I've tracked the movement of my vehicle as you can see attached and it doesn't show the locations? Will wait to hear from you, Johan Jacobs