UNSATISFACTORY SERVICE FROM CAR TRACK

On Monday 28 April 2025 around 21:30 I was car hijacked. The perpetrators drove with us to a bush, during the kidnapping and Hijacking I had anticipated that Car Track monitors clients speed and movements etc. I thought there is 24/7 monitoring service of which I am not sure what is said in marketing and done practically is the same things in short, I was misled. On that fateful night I hoped they will dispatch something after calling my next f kin who did not answer but instead, they just went on with their business of the day. We were held hostage for 5-6 hours while these perpetrators where cleaning my bank accounts using the same car. When we were released and dropped off somewhere in Brakpan without cellphones or car we had to walk for something like 45 minutes before we could identify a Petrol Station. It was around 2:30pm or so...The Petrol Attendant assisted with us making a call of which I called my sister whom I had visited earlier in Alberton before being Hijacked and Kidnapped. I also made a call to car track to report the hijack of which only then they said they can pick up the unit signal ..and after some time Car Track indicated that they found the Unit but the car is not there. Between 28 -29 April 2025 a number of calls was made including banks where these perpetrators had access to withdraw money from (Data is with Banks and Investigating Officer) to my shock Car Track despite indicating that thy are still trying to locate the car using AI the report sent to me reflected wrong registration no. CF222102 which belonged to a Hi Lux, I am not sure how such errors are made on sensitive cases such as mine. Also looking at the Activation Report from 28 April 2025 around 21:30 when the car was hijacked if Car Track was effective their control room was supposed to dispatch security just to make sure as the speed the car was driving on was very unusual including the route and time..that should have given them a hint but seems like those were ignored.

From 30 April 2025 I would get notification emails regarding the missing car that they haven't recovered it but the concern for me was that Registration No. that how are they mixing profiles of their client in such a sensitive case.

So My insurance requested the Activation Report from me while they also per sued car track to share same. The first report received was not detailed and had these other vehicle registration number on it, so I called car track to enquire why are they putting wrong registration numbers on my case do they even know what they are looking for, only then a person rectified the registration number and resent that Activation Report

While these was an ongoing investigation from Car Track, SAPS, Insurances, Banks etc. I had anticipated that Car track will offer emotional support like Counselling etc. as per their marketing adverts none of those beautiful things mentioned are available, no one will call you to update you on what to do next, no knowledge of turn around times for searching. The worst part was that I was to the Department of Warranty and Guarantee takes 24 Hours to respond as there is no direct line to them, the operator must email them to establish if your will qualify for Recovery Warranty

What a stressful system to work on under after such a horrific experience thanking God for life. So to my surprise the Recovery and Warranty now pulls out clauses of Unit being tested quarterly and that being client's responsibility wow...when you sign up for their contract you speak to almost 5 people in a day, in a week almost 20 offering you this and that but come claim time calls have subsequently disappeared, now one has to communicate with an email.

This car I got is on 22 January 2025, The Unit was tested and all that prior to collecting the car at Garage as it was used and had a Unit from the previous owner so it was now transferred to new owner which is me and I received a Certificate of Clearance. I am not sure what is Car Track's quarter according to their calendar with a car I signed for in 22January 2025 and was hijacked and kidnapped on 28 April 2025, No OFFICE WOULD CALL OR REMIND CLIENT WITH SUCH CRUCIAL INFORMATION....

I seek Recovery and Warranty to reimburse me since my car has not been found to date and I followed all protocols yet on their side there is too many mistakes, yet no one has taken responsibility they overlook them

Car Track I kindly request you review your findings on my case and do what is right and learn from this incident