Unsatisfactory service.

For the past 2 months, Cartrack has been deducting money from my account on very odd dates and the bank has charged me for that. That was not the agreement I have with cartrack and when I make contact to try and resolve this, no one seems to be interested in assisting with this matter. I'm really worried and wonder if they can't resolve reversal of fees, how will they assist with tracking my car should a problem occur. The way my issue is handled is really unprofessional and it's unacceptable. Please don't respond to compliments only, complaints should also be taken into consideration. Your service is really dissaponting.