Unsatisfactory Customer Service and Unprofessional Agents

I have a tracker with Cartrack on my car. My ex boyfriend installed this device and used it to track my movements. I have been calling Cartrack to remove the tracker or at least change the details on the device to mine but they need the “owner” of the device to make that decision. I explained endlessly that the car is mine and my ex boyfriend had the device installed in my car and used it to track my movements. I did not get any assistance from their customer care line, I kept being transferred from one agent to the other and kept explaining the same story over and over. Their customer care agents are not professional at all, one kept laughing at the background as I was speaking. I am highly disappointed in their service and will never recommend for anyone.