RVdM
Ruchelle Van der Merwe

1 reviews | Active since Aug 2024

21 Aug 2024, 13:59

Unsatisfactory After-Sales Support and Billing Issues

Thandolwethu PLEASE RESPOND! I am deeply frustrated with the service we’ve received from Cartrack. Despite our repeated efforts to remove a sold truck from our dashboard—through emails, form submissions, and follow-ups—we have yet to receive any response. To make matters worse, we continue to receive monthly invoices for this unit, which is no longer part of our fleet.

While their sales team is quick to assist, the after-sales support has been consistently poor. If this issue is not resolved promptly, we will be forced to consider alternative fleet management providers. -

0
Replies (2)
Cartrack
Cartrack's reply21 Aug 2024, 14:25
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team
RVdM
Ruchelle Van der Merwe's update21 Aug 2024, 15:13
Reviewer Update
When?? If this was a new contract then I would already have received a phone call.