Unresponsive to email and to refunds

This is my 2nd review with your company in less then a month, does the team not know what they doing can they not respond to emails.

I did a payment on the 27th May 2022 then you go debit my account for the exact same amount on the 31st May 2022, an email was sent on the 2nd June 2022 for a refund to date no feedback, when I call your useless support / accounts team they tell me it is in process and I only logged it on the 6th June 2022, like can you not tell what the right hand is doing with the left hand.

This is becoming pathetic, I promise you I will be cancelling with you if I don't have my refund by COB tomorrow the 10th June 2022.