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Tshepo T

1 reviews | Active since Jan 2026

07 Jan 2026, 18:01

UNRESOLVED ISSUES

I MUST SAY I HAVE HAD A BAD EXPERIENCE WITH CAR TRACK AT FIRST I WAS PROMISED THAT I WILL GET TWO MONTHS FREE IF I REFERED CLIENTS TO HAVE THEIR CARS INSTALLED WITH CAR TRACK DEVISES WHICH HAPPENED BUT WHEN IT WAS TIME FOR THEM TO DELIVER ON THEIR PART I WAS SEND FROM PILLAR TO POST SO I DECIDED TO NOT PAY THEIR PREMIUMS FOR TWO MONTHS IN WHICH THEY DEACTIVATED THE DEVICE. IN DECEMBER I GOT A TEXT THAT SAID I QUALIFY FOR 70% DISCOUNT WHICH I PAID ON THE 15TH DECEMBER 2025 AND FORWARDED THE POP THEY SAID THEY WILL CHECK AND UPDATE THEIR ACCOUNTS ALSO REACTIVATE THE TRACKER BUT THEY NEVER DID UPDATE ANYTHING INSTEAD I RECEIVED A TEXT ON THE 17 DECEMBER 2025 THAT SAID I HAVE AN OUTSTANDING AMOUNT OF R2141.11 WHEN I CALLED TO ENQUIRE I WAS TOLD THAT THEY HAVE LOGGED IN A QUERY BUT EVEN TO DATE AND ON MONDAY I RECEIVE ANOTHER TEXT WITH AN OUTSTANDING PAYMENT OF R442 WHICH PUZZLES ME AS THEY NEVER REACTIVATED THE ACCOUNT AFTER PAYING THE DISCOUNTED AMOUNT REQUETSTED.

ANOTHER THING WHEN I HAD THE TRACKER INSTALLED I RECIEVED A CALL THAT IF I ADDED MONEY ON THE EXISTING CONTRACT I WOULD BE ABLE TO GET ROADSIDE ASSISTANCE SHOULD I GET STUCKED DUE TO PETROL THEY WILL DELIVER TO ME BUT WHEN THAT HAPPENED I WAS TOLD I HAVE TO GIVE THEM CASH TO BUY THE PETROL MYSELF AND THEY WILL DELIVER IT TO ME

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Replies (1)
Cartrack
Cartrack's reply07 Jan 2026, 18:34
Official
 Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team