LN
LindoKuhle N
1 reviews | Active since Feb 2024
29 Apr 2025, 12:58
Unresolved Issue with Cartrack Installation
I am writing to express my frustration with the recent installation of a Cartrack system in my vehicle. I had a gut feeling not to return to Cartrack, but I decided to give you another chance, and I deeply regret it.
Less than three days after the installation, the horn in my car has stopped working. Despite this being a direct result of the installation, I have yet to receive any meaningful assistance. A technician was supposed to come this morning to fix the issue, but the problem remains unresolved.
I have contacted the call center agents based in Rosebank, but their nonchalant attitudes and lack of urgency have only added to my frustration. This situation has made my driving unsafe, and I am incredibly disappointed by the lack of professionalism and urgency in addressing a problem caused by your team.
I expect immediate action to fix this issue. Please arrange for a technician to visit as soon as possible and ensure that this is addressed promptly.
This has been a deeply frustrating experience, I really don't like this company at all!
Helpful (0)
Replies (6)0
Replies (6)
Cartrack's replyOfficial
29 Apr 2025, 13:18Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply29 Apr 2025, 13:18
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
LN
LindoKuhle N's updateReviewer Update
29 Apr 2025, 15:23 Your apology is of little value to me given that the issue remains unresolved and the situation has continued to escalate. The fact that you are unable to fix the problem after it occurred is extremely frustrating, and I feel my time, as well as the safety of my vehicle, are being disregarded. I expect immediate action to resolve this issue. It is unacceptable to schedule an appointment and then fail to show up without any explanation. This ongoing delay is putting both my life and my vehicle at risk. I am not interested in further apologies – I need the issue fixed without any more excuses or delays. Please arrange for a technician to resolve this matter without any more wasted time.
LN
LindoKuhle N's update29 Apr 2025, 15:23
Reviewer Update
Your apology is of little value to me given that the issue remains unresolved and the situation has continued to escalate. The fact that you are unable to fix the problem after it occurred is extremely frustrating, and I feel my time, as well as the safety of my vehicle, are being disregarded. I expect immediate action to resolve this issue. It is unacceptable to schedule an appointment and then fail to show up without any explanation. This ongoing delay is putting both my life and my vehicle at risk. I am not interested in further apologies – I need the issue fixed without any more excuses or delays. Please arrange for a technician to resolve this matter without any more wasted time.
Cartrack's replyOfficial
29 Apr 2025, 17:39Good day,
Please expect a call from one of our consultants for assistance.
Kind regards
The Cartrack Team
Please expect a call from one of our consultants for assistance.
Kind regards
The Cartrack Team
Cartrack's reply29 Apr 2025, 17:39
Official
Good day,
Please expect a call from one of our consultants for assistance.
Kind regards
The Cartrack Team
Please expect a call from one of our consultants for assistance.
Kind regards
The Cartrack Team
LN
LindoKuhle N's updateReviewer Update
30 Apr 2025, 09:05 From Saturday until now, it’s been five days, and still no response, no follow-up, nothing. Stop lying about calling me back – Cartrack is a ****, and you need to acknowledge that. I’m still waiting for someone to resolve this issue, and in the meantime, I’ve wasted so much of my time calling you to follow up. When I try to cancel the contract, you make it impossible. What kind of nonsense is this?
LN
LindoKuhle N's update30 Apr 2025, 09:05
Reviewer Update
From Saturday until now, it’s been five days, and still no response, no follow-up, nothing. Stop lying about calling me back – Cartrack is a ****, and you need to acknowledge that. I’m still waiting for someone to resolve this issue, and in the meantime, I’ve wasted so much of my time calling you to follow up. When I try to cancel the contract, you make it impossible. What kind of nonsense is this?
Cartrack's replyOfficial
30 Apr 2025, 09:58Good day,
Please be advised that we are currently looking into the matter. We will have someone resolve it for you, and as soon as there is any feedback, a team member will contact you with an update.
Kind regards,
The Cartrack Team
Please be advised that we are currently looking into the matter. We will have someone resolve it for you, and as soon as there is any feedback, a team member will contact you with an update.
Kind regards,
The Cartrack Team
Cartrack's reply30 Apr 2025, 09:58
Official
Good day,
Please be advised that we are currently looking into the matter. We will have someone resolve it for you, and as soon as there is any feedback, a team member will contact you with an update.
Kind regards,
The Cartrack Team
Please be advised that we are currently looking into the matter. We will have someone resolve it for you, and as soon as there is any feedback, a team member will contact you with an update.
Kind regards,
The Cartrack Team
LN
LindoKuhle N's updateReviewer Update
30 Apr 2025, 10:07 This is a lie, and it's a relief that I am within the 5-day cancellation window. I just hope you're able to fix the damage you've caused. I have cancelled the contract, and I will be seeking a more reliable and truthful service provider moving forward. I sincerely hope that no one else falls victim to the ********* practices of your company.
LN
LindoKuhle N's update30 Apr 2025, 10:07
Reviewer Update
This is a lie, and it's a relief that I am within the 5-day cancellation window. I just hope you're able to fix the damage you've caused. I have cancelled the contract, and I will be seeking a more reliable and truthful service provider moving forward. I sincerely hope that no one else falls victim to the ********* practices of your company.