Unresolved issue - sparewheel theft during installation

I recently had a device installed by Cartrack, but the experience was marred by a serious issue. On April 6th, the technician stole my spare wheel during the installation process. I've been trying to resolve this with their management team since then, but it's been a frustrating experience.

Despite multiple follow-ups, I've been told that the matter is still being escalated, with no resolution in sight. It's unacceptable that I've had to wait this long without any updates or compensation for my ****** property. I'm still driving my car without a spare wheel, which is a safety concern.

I urge Cartrack to take responsibility for their technician's actions and resolve this matter urgently. Until then, I would caution potential customers about the potential risks of theft during installation and the company's seemingly ineffective customer support.