Unresolved False Alerts and Lack of Accountability by Cartrack

I am extremely disappointed with the service I have received from Cartrack. After paying to transfer my tracking device to a new vehicle, I have been experiencing ongoing false alerts for over a year. From the first day after installation, I began receiving automated calls, and each time I confirmed with the control room that there was no issue with the car, yet the alerts continue. I have contacted the call centre multiple times and received conflicting information from different agents. On several occasions I was promised that the matter would be escalated to senior management, but I never received any follow-up. Today I spoke to a maintenance agent named Ashley who refused to provide her surname and insisted that I must pay again because the issue was allegedly not reported within three months of installation. This is incorrect as I reported the issue repeatedly. She also refused to review previous call recordings that would confirm this. I was further told that I should have contacted the correct department directly, despite never being informed about their internal structure. It is unreasonable to expect customers to understand internal processes just to resolve a service issue. I currently have two vehicles with Cartrack, but based on this experience I am seriously considering moving to another tracking provider.