Unreliable tracking service from Cartrack

I have not been able to pick up my one vehicle on the cartrack app.On phoning the test centre they said they would reset the unit. Today the unit is still not being picked up on the application. I phoned again to test and was advised that the cartrack server has been up and down the last couple of days and it could be the issue. When asked how long will this be before being resolved...unable to tell me...what is my car is ******...how will it be tracked...i was then put to customer care, who just passed my call to someone...and then got cut off