Unrecovered ****** vehicle

I am livid the to say the least. I had been using a different tracking company for years until I ran into a “special” on Facebook sponsored by CarTrack, I then showed interest in the product as it was reasonably priced and had what I thought were better benefits from what I currently had installed in my car. They were so quick to call you back for the sale, I was told all the benefits including their great track record of recovering cars in case theft as well as the recovery warranty amongst other things.

The Technician came and installed the device in my car towards the end of January 2019 and I started paying the monthly premiums. And I would get messages from time to time that the decide had been tested and was in a perfectly good working condition.

Until this fateful afternoon of 2 June 2019, after having lunch with my Niece in Vilakazi, Soweto I discovered that my car had been ******.

The first call I made was to CarTrack at around 18:44 and the lady I spoke to at their control room told me that the last position of the car she’s picking up on their system was Powerpark in Soweto and she advised me to rush to the nearest police station to open a case of theft and a team would be dispatched from their side for the purpose of recovering my ****** vehicle.

At around 19:05 I received another call from CarTrack confirming that a team had been dispatched and feedback will be given to me in due course. (This was the last call I got from CarTrack for the night). After I was done with all the paperwork at the Orlando Police Station I went home.

Needless to say that I could not sleep that night and the lack of feedback from CarTrack didn’t help me in my extreme distressed state of mind. I then called the CarTrack around 5am just to find out what was going on and I was given the same standard answer I would get from there on “We will let you know once something has been found, we are still looking”.

Cancelled all my meetings for the day and waited......

I got a call from the CarTrack’s Recovery Manager around 8am telling me that he has dispatched his team to Johannesburg’s hotspots where he knows BMW’s are normally stripped and he’ll call to give feedback at the end of the day and if I don’t hear from him, I should call the call centre/Control Centre the following day to get feedback.

Due to the lack of communication from CarTrack I didn’t hold my breath regarding being called and I was right, I didn’t get any phone call and I did as I was instructed...called their call centre/control room. And you guessed right, got the standard answer.

At this point I was also dealing with my car insurance and they needed certain things which only CarTrack could provide. I was sent from Pillar to post when I needed a simple thing like the Activation report for insurance purposes.

Then on June 10, 2019 I received an email which read: “You were not paying the full retail price on your unit as you had received a discounted price. Therefore, we regret to inform you that you do not qualify for the Limited Recovery Warranty.”

So you advertise discounted prices to trick us into contracts with you, so that if the unfortunate happens you use it as an excuse not to pay out?

The service I got from CarTrack is absolutely horrific and sickening, to know that my safety and my vehicle was in the hands of such a useless company is repugnant to say the least!!!

I suffered so much emotionally, I would not recommend anyone to Cartrack after my spine-chilling experience.