Unqualified technician damaged my car and Management didn't want to take responsibility nor assist.

Had the worst 1st experience with Car track. Had a Tracking device installed 3rd July 2019, however the technician wasn't fami**** with Renault models and upon installation, tampered with electronic systems of the car. The car was MALFUNCTIONING and UNDRIVABLE. Wipers going nonstop, light could not go off , Stop and tart MALFUNCTION and the battery couldn't charge itself and thus the car wouldn't start. I called and emailed management to no avail. I struggled to be assisted, Pinetown Management Mr Sean Houlson who didnt responded to my qst emails to him, 3 days later when I sent another one, he rep**** "OUT OF OFFICE ". Then I approached Mr Visvanathan Naidoo who giving me the runaround, very rude if he decides to answer my call. I was without a car for 8 DAYS and Mr Naidoo kept telling me he couldn't assist me on getting transport to work for the duration of the car MALFUNCTIONING.

Fortunately a guy by the name of Mr Dumisani Mkhize from Cartrack came through for me. He came to my rescue, 5th July 2019 he diagnosed the car with electronic faults and did take the blame for the company.

On the 9th of July 2019, Mr Mr Mkhize came to tow the car and had it repaired at Renault (At the company's cost). I am really thankful for Mr Mkhize because all "managers" were avoiding my emails, some saying they're on Leave and cant assist some even ignoring my calls. I really hope Cartrack takes all "Technicians for proper training before they damage client's cars like they did mine. I also hope management goes for Customer service training too because they surely have NO IDEA on how to treat clients!!

PS: I have kept all emails and telephonic conversation with "Management" should Cartrack request them.

On Friday 12th Mr Mkhize fetched me to collect the car as it was repaired and ready for collection.

Once again I would like to thank you Mr Mkhize for your humility, commitment and empathy. Keep up the excellent service standards. If it wasn't for you, I would still be taking PUBLIC TRANSPORT to work thanks to Cartrack.