unproffessional and ****med

I have extended warranty 3 months back, early this month they did a repair and they say I must pay for repair fee while the warranty was extended.why I am paying? and they deducted with my authority of which was R650.when I call they keep on transferring me to another department until they make me hold for long time.No one is willing to help me from them they just transfer me, why would I act as if everything is okay.