Unprofessionalism

I am sure I am not the only one being frustrated by car track at this point. I have never dealt with such unprofessional people before. Car track is such a big organization for things. I have an account with them that was apparently handed over due to non payment. I was under the impression that the contract ended last year december none the less they went ahead and listed me on ITC. I was then contacted by a collections company that offered me a 50% discount to bring the account to date. I paid the amount and when I requested for a letter to submit to the respective credit bureau they started give me stories. The consultants calling me are extremely rude and refuse to answer any of my question. I have had them hang up on me when I request to be transferred to a department that will answer my question. I have the dates and time for these calls.

What I know from my past experiences is that when a customer is being impossible as they say are I am you hand them over to a manager or a senior not hang up on them. The most frustrating part about this experience is that their terms and conditions depend on who you are talking to. Also you can tell that they discuss you before making a call and they not ready to listen. They are just making a call because they have to not because they want to help I am a client at car track and I deserve to be treated with respect not a liability. The image you are painting about your brand is not really a great one. South africans are losing faith in you every single day and it is your fault. Do better !!!!