Unprofessionalism

Hi, My name is Herman Nchoe. I have never experienced such an unprofessional business like Cartarck. When your car is ******, you are told that it's your responsibility to ensure that your tracking device is active. Yet they debit your account every month and every time the battery of the car is removed,they can tell. I was shocked to discover that when the car got ******,the devise the devise was not active. Now we are told that we have to wait until they find the car, no time frame no nothing. They say it can take up to 6 months or even longer before you can log a claim. How on earth are supposed to get to work and continue with our lives and yet we don't know if we will get a car or not? It's evident that the car matters to us more than it does to them. The call center agents are not professional, including the supervisor. You have to call more than twice in order for them to give you any feedback. I'm not happy with the way we were treated and i would never recommend they're services to anyone.