Unprofessional Tracking Company

My daughter made a booking at 10am and the guy (installing) calls at 12pm to say his on his way. He goes to another street not close what we provided. Than ends up coming at 37 minutes later. We had to cancel because we not sure if he was drunk or able to install the tracker. Getting through to tracker, the operator mention to chat with scheduling but no one was available. They mention different departments work in different areas, which means the one area doesn't know when the other area is available, when is working times etc. If you ever end up going to the tracking installation area for Tracker in Randburg. Its run like a Taxi business. Very unprofessional organization. I would advise to look at other tracking companies like Matrix, Netstar, Tracker Its important to customers that the installers are punctual, professional