Unprofessional service

Good day

I trust you are well as I am not happy with the service from your staff members. I requested for a package for my mother car who's a pension. I spoke to Stanley who I specifically told that I want a package with recovery warranty and one I can access on my phone, I repeated ths 4 times. He than said the cover fee is 129 and confirmed everything guess what he mislead me. I than got a call from Porcha who was confirming installation she than told me that the package doesn't have phone service. I asked him to put me through Stanley she couldn't, she than put me through Ntswaki and said she will call me back in the morning. Which she didn't. They sent the technician without my confirmation. I made means and called car track poor technican is waiting as I asked him to wait until this is resolved. I speak to rude Stanley who acted me and told me to act like an adult. I asked to speak to his Manger Porch. I was also not happy with how he held the situation he covered up for Stanley and gave me feeling to get over it. It's not fair how we as clients are treated the treatment received from not only 2 of your staff members but 4. It's totally unacceptable. I would like a disciplinary action taken on Stanley and an apology letter. As he ruined the whole week and my budget. I feel humiliated and belittled by the way I was tried by the staff members that ganged up on me.

Your assistance will be highly appreciated.

Regards Ntombi Madime