Unprofessional service

I am disappointed with the service i am getting from u guys, i have been ur client for over 2 years now and now i am having an issue trying to add my other car. Technician was suppose to go today @ 10, i only find out now after i had 2 call that the technician is off sick, y couldn't they tell me in time. I can't go anywhere as i don't have a car, my car is stuck at the dealer. Disappointment is an understatement!!!