Unprofessional Service and Wasted Time – My Disappointing Experience with Cartrack

I’m really disappointed with the service I received from Cartrack today.

I was scheduled to have a tracking device installed in my car. The first technician confirmed via SMS that he would arrive at 10:00am. Because of this, I had to ask permission to leave work early. I got home on time, but he never arrived and didn’t even call to explain.

Later, a second technician confirmed (also via SMS, which seems to be Cartrack’s official communication channel) that he would come at 14:40. Once again, I waited — and once again, no one arrived and no explanation was given.

A third technician called me, but he did not confirm the appointment through the proper channel (SMS), and he also failed to show up.

In the end, Cartrack completely wasted my day. I had to leave work early for nothing, and the lack of communication and professionalism from their technicians is extremely disappointing. This experience has been frustrating and unprofessional from start to finish.