Unprofessional Service

Had a unit fitted on 12 November 2021. Downloaded the app and noticed that no activated vehicle showed. Contacted Car Track and they couldn't locate unit. Since then I've been phoning to get the problem solved and to get a tech out to fix it. A tech was scheduled to com on 17 November after plenty of calls to Cartrack. On 16 November 2021 I received an email from some laywers firm staing I can get I discount on my arrear account. The pro rata debit order went off my account on the 15th of November 2021. I got a good mind to ask tech to rather remove the unit as it wasn't working since installation and now this email and rather cancel my contract. This is the worst service I ever received.