Unprofessional Service

Extremely disappointed with the level of arrogance and unprofessional service from cartrack. I paid R409 for the upgrade which did not take place due to their unprofessionalservice. I called to tell them that I want to cancel their service and no longer interested in the upgrade. A day later they called telling me I need to pay R119 for cancelation which I disputed considering that I paid R409 for nothing. I was told that they will pay me back the R409 and will deduct their R119. I am surprised that they deducted from NY bank account. I want my R409 paid back to me