Unprofessional service

I contacted car track on the 28/06/21 to test my unit.Kgomotso told me that she cannot find a position and promised to call me to date.i made followups on the 16/07/21.On the 19th I received a call to schedule appointment for repairs on the 20th at 08h00 in the morning.Made arrangement with my employer and no one pitched up.I called client services at around 10,spoken to almost 3 consultant but they were never helpful, Nonkuleleko.Mbali at switchboard and Sfiso was a worst case.He will definitely cause a loss to the company with his unprofessionalsm.Withou taking my details he said he will call me back.i overheard him chatting with Thabo.He didn't come back to me.I really regret the day I contacted tracker while there are reputable and competitive tracking companies.The created a moment of misery to me and I just imagine if my car was ****** while a paying my premium every month