Unprofessional customer service.

Cartrack is very unprofessional. The treatment that I continuously get from them is really not called for. They debited me twice in November. I called and asked for a refund and they took me from pillar to post, promising to refund me, but did not. I then called a month later and enquired about the refund, they said I needed to send in proof of the transactions because they cannot process the refund without the proof of transactions. They only told me about wanting the proof of transactions because I called them, they do not bother to be the ones to communicate. Then later on when I called I again I was told that they do not refund amounts less than R300, my question is why did they not give me that information from the word go, because I could have saved my energy, time and airtime. I am really not happy. The consultants are dropping the calls even before you can finish talking.