unprofessional accounts

i have recently purchased a unit from car track which commenced mid September i then paid a pro rata amount of R159.00

which then made my account up today i then paid my monthly subscription on the 30th september 2024 Via debi check

Later that day i had another amount go off my account for the value of R149.99

i then reversed that amount as it was not part of the agreement when i called to apply

on the 1st i contacted the call center accounts department to inquire why i was double debited spoke to Thebogo who apologised and informed me my account was up to date later that day i received an sms requesting payment for the 149.99 and informing me if not paid i will not be covered on the 2nd October i called again at 10h00 am and spoke to accounts department manager Nhlanahla who again apologized and informed me the account was in order

to my surprise at 13h35 i receive a whats app from car track stating i need to pay 149.99 or my service will be suspended and i could be liable for a R25000.00 recovery fee should my vehicle be ******

i am completely disgusted with the service the call center agents dont even assist clients they cannot even explain to me what this odd amount of R149.99 is for as my month subscription is 249.99

i need this issued sorted as i would not recommended them to anyone else they have no ides what is going on with the accounts