UNPLEASANT CONSUMER EXPERIENCE WITH CARTRACK- ANTI HIJACK UNIT

Good day. I purchased a used minibus from a private seller. I'm the third owner of that vehicle, maybe the 1st owner installed the anti-hijacking unit (wild guess). The previous owner never mentioned an alarm system, anti-hijack nor tracking device installed in the vehicle and all this can be confirmed on request.

I drove the vehicle for a month or two with no hassle. (jump in start& GO).

Installed a tracking unit with "CARTRACK" just before 2017 drew to an end. I was driving from Woodmead - my place and had to pee, so, I stopped on the side of the road to pee and left the car idling, went back to the vehicle the engine was off. Tried every trick in the book and it just won't start. As it was getting late, I arranged with my cousin to tow me.

The following day, called in an electrician and checked everything thoroughly only to find an anti- hijacking system. Since that day i just learned to operate the car with that unit and I, just assumed the technician forgot to explain how it operates.

Weeks and months passed with no technical problems then all off a sudden the anti- hijack just stopped working, scheduled an appointment with cartrack and a technician came out, only to find out the unit installed is not "CARTRACK PRODUCT"

The past year they have been sending me letters that i must pay the call-out fee of R623 and threatening to blacklist me and i have always asked them if the car had an anti -hijacking unit who activated it? they have failed dismally to give me answer or investigate the matter.