Unpleasant and awful experience

What an awful experience, I mistakenly transferred an amount of R2300 in my Cartrack account on the 25/06/2025, on the 30th I contacted them to log a refund ok I spoke to a consultant I cannot remember their name, they advices that it takes about 7-14 working days for the refund to be resolved okay I understood that, come the 14th day on the 16/07/2025 I contact for a follow up to query that I have not received any funds my call went to a consultant named Tidimalo where she notified me that there was no ticket logged of a refund so she has to re-log the incident mind you I’ve already served my notice, so after I did not accept the reason my query was then transferred to Jonathan who assured me that he will escalate my case to his supervisor to have a look and try to fast track the incident. I asked if is there anything that I’m suppose to receive to ensure that my query is logged this time only for him to say no he will send me an email to show proof that he escalated my incident, I further asked if would he require anything from me regarding the query he confidently said no that would be all. On the 22/07/2025 I called again for a follow up on the refund my call was received by another consultant who I forgot her name which she told me the same story that there was no incident logged for a refund and she will require a proof of payment to re-log the refund, I requested to get in contact with a supervisor which was Sello, he advised that unfortunately I’ll have to wait for 7-14 working days and send proof of payment to his email he will have escalated. The amount has reduced from what initially was to R2049.. my query is still not resolved. Someone kindly intervene and assist with my refund