Unjust Blacklisting for Settled 2019 Account

Dear Cartrack,

I am writing to express my shock and extreme disappointment at receiving an SMS in 2025 notifying me of blacklisting for an alleged outstanding amount dating back to 2019.

I am a current Cartrack client with no outstanding balances. In fact, I have gone back to my records and located the proof of payment (POP) for the 2019 amount in question, which I already submitted to Cartrack in December 2019. Since then, I have received no further communication from your side on this matter until now.

I have several serious concerns:

Why am I being blacklisted in 2025 for an amount paid in 2019?

Why was there no follow-up or dispute raised in the past 5+ years after I submitted the proof of payment?

How is it possible that a client in good standing is being blacklisted while still actively using your service?

Your accounts department advised me to pay R1800 for removal of the blacklisting, despite the amount already being paid and proof provided. I will not be paying anything further for a matter that was resolved over 5 years ago.

This is not only unjust, but also damaging to my personal credit record and peace of mind. I demand the following actions be taken immediately:

Immediate removal of the blacklisting from all credit bureaus.

Written confirmation that the matter is resolved and that my name has been cleared.

A formal apology for the stress and inconvenience caused by this error.

Should this issue not be resolved urgently and to my satisfaction, I will be escalating this matter to the National Credit Regulator (NCR) and the Credit Ombud, as well as exploring legal avenues for damages caused to my credit profile.

I expect a prompt response.