SN
Sindiswa N
1 reviews | Active since Nov 2024
07 Dec 2024, 06:38
Unit fittment scheduling
The treatment I have received as a new client, from this company is appalling. Todays later the tracking unit is still not installed on my vehicle, and senior people are not available to resolve the issue. What type of treatment is that? I was informed that the earlist the unit can be fitted is on Sunday. Really!! From Thursday to Sunday? It makes me wonder about their re****se time when one is in trouble.
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
07 Dec 2024, 06:41Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regardsThe Cartrack Team
Cartrack's reply07 Dec 2024, 06:41
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regardsThe Cartrack Team
SN
Sindiswa N's updateReviewer Update
08 Dec 2024, 15:12 I received a call from the scheduling department informing that they can only schedule a technician for Wednesday. I told them that I can't wait that long. I am not able to drive my car as I will feel more comfortable driving the car with a tracking device and was told that unfortunately there is nothing that can be done , I just have to wait until Wednesday. This is beyond poor service. I don't want the contract anymore. I had to hire a car yesterday to attend a function while I had a car in the garage because of Cartrack inconvenience. I have been traumatised by my experience with them.
SN
Sindiswa N's update08 Dec 2024, 15:12
Reviewer Update
I received a call from the scheduling department informing that they can only schedule a technician for Wednesday. I told them that I can't wait that long. I am not able to drive my car as I will feel more comfortable driving the car with a tracking device and was told that unfortunately there is nothing that can be done , I just have to wait until Wednesday. This is beyond poor service. I don't want the contract anymore. I had to hire a car yesterday to attend a function while I had a car in the garage because of Cartrack inconvenience. I have been traumatised by my experience with them.