Unit didn't work from the day of installation

Good day,

I have a contract with Cartrack for my motorbike. When I called in to find out if I can allocate my bike by their control room, I was told they can't find the bike as the unit is faulty. By then the bike had been ******. They wanted to create a case for a repair and I told the agent how can you repair a bike that I don't know where it is. The unit was not working from the day of installation but every month they keep deducting the premium. So I am paying for a unit that never worked, for a bike that has been ******. What a disappointment