MS
Muzi S

1 reviews | Active since Dec 2018

13 Feb 2026, 10:46

Unhappy double debited customer w/o assistant

I gave Cartrack business through trust and ease but have been dissatisfied with the below: - I was not charged for seven months for a second device and was advised to pay forth - I received rather threatening and harassing mails to pay for what i deem their fault in not debiting the said amount - I paid what they wanted - Yet, I was debited twice month end of Jan, 2026 - I sent four emails to the accounts dept. on different days, and sent proof of them debiting me twice. If I were to ignore your mails, I would have been "blacklisted" - as per your attachments sent to me; but you are not getting back to me.

Please refund what you double debited me on. This is an ********* business practice and if I could, I would cancel your service.

Regards

0
Replies (1)
Cartrack
Cartrack's reply13 Feb 2026, 10:55
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team