Unhappy Customer

Good day

I have been struggling to get assistant from your customer service. I spoke to somany people regarding a recording that was supposed to be send to me first week of April. Everytime I call in I am told the matter will be escalated. I also spoke to agent by the name Sibogile Zwane regarding my unit which was not working for 3 months and everytime I make a booking the system kept cancelling my booking saying the unit is working. She promised to get someone and reenbuse me for a month for based to the issues they had and that I stayed for 3 moths without a ****ional unit while paying. To date I have not received the recording I requested for and Cartrack continues to deduct my account. I spoke to Sibongile Zwane on 26/04/2024 who promised to liaise with accounts because according to her and she confirmed this on email the approval to not deduct my account was submitted to accounts and approved. She has not called or even emailed back with the feedback she promised I will get on the 29/04/2024. Today I spoke to accounts department and they assured me that there have never received a request of that sort on my account. CAN SOME FROM CARTRACT GET BACK TO ME REGARDING THIS MATTER BECAUSE YOUR CUSTOMER SERVICE AND TECHINICAL TEAM ARE USELESS!!!!!!!!!!!!!!!!!!!!!