Unhappy customer

Dear Cartrack SA I am writing to you this morning after I have called your department three weeks ago. I spoke to one of your service champions regarding the downgrade of my device. I was paying R99, however, I received a call from a sales consultant offering me to upgrade to a much better service. Cartrack SA I am humbly requesting you guys to give me a call and also downgrade my device. I do not understand why do I have to pay to downgrade. I have requested a call record of the disclosure which were done by sales consultant. Can I please get a call recording and also get the terms and conditions or a contract for that matter please cancel or downgrade my device, thank you

Unhappy customer PX Manjo ***