Unhappy customer

I have been fighting with Cartrack for a month now. My car broke down, and I called to request roadside assistance. To my surprise, they told me that my package does not include roadside assistance. This was unexpected because when my car broke down in 2022 and 2023, they confirmed I had roadside assistance and even sent tow trucks on both occasions.

A couple of weeks ago, I went to their offices, but they have been taking me from pillar to post, refusing to take responsibility. Their call center is even worse. The agents seem indifferent and unhelpful. I requested the sales recording and the incident recordings from when they provided me with roadside assistance, but it has been a month, and no one has gotten back to me.

I had to borrow money to get my car towed and am still paying for it. I've spent hundreds of rands on calls trying to get assistance, but to this day, I have not been helped. I'm concerned that they continue to debit money from my bank account without providing the service I paid for.