Unhappy customer

I joined cartrack in March 2025, the agreement was to pay 254 including road side assistance in December was told I'm In arrears for a back up tag they have not been deducting since march that I have not agreed on and I started to see that back up tag on my app on December and same month they deducted 293. I called accounts department spoke to Mavu Mabaso he was so ********. I requested for a call for proper explanation up to now no one called.