Unhappy customer 😩

I'm not happy with the way cartrack do their business, last year I was involved in a car accident and the car was written off and they still expect me to pay for the premium until the contract ends, this is unfair. Secondly they combined my previous car with the current one without consulting me, I missed a premium and afterwards I made a payment, then the next thing they debit again, for what I don't know. This is such a total inconvenience.