YD
Yaseen D
1 reviews | Active since May 2021
04 Jul 2023, 11:04
Unhappy client. CarTrack don't care
End of May 2023 a tracking device was installed by Cartracker. The consultant told me seeing that they have a promotion deal with my bank my first debit will be in August 2023. When I got paid on the 24 June my account was debited by Cartrack. I called them multiple times and I was told I'll get my money back which is a R199 but up until today I didn't get my money back. This is the worse service I have ever received. I was told to contact them via WhatsApp I have sent multiple messages without any success.
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Replies (2)
Cartrack's replyOfficial
04 Jul 2023, 11:08 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply04 Jul 2023, 11:08
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
YD
Yaseen D's updateReviewer Update
04 Jul 2023, 11:16I called CarTrack today on the 3 July 2023 I explained my issue as per my complaint. The lady I spoke to told me it will take 14 working days for the funds to return as this is standard procedure but in the first instance my should not have been debited that's standard procedure. In the first place they never had to debit my account. They are very unprofessional
YD
Yaseen D's update04 Jul 2023, 11:16
Reviewer Update
I called CarTrack today on the 3 July 2023 I explained my issue as per my complaint. The lady I spoke to told me it will take 14 working days for the funds to return as this is standard procedure but in the first instance my should not have been debited that's standard procedure. In the first place they never had to debit my account. They are very unprofessional