Unhappy client

This company is a total *******. First they call to tell me they cant pick up my device in my car, then make no mention of a callout fee to fix the device. No they say i can get a new device which I must pay for now even though they justed debited my account for the month of July 2 days ago. This is just nonsense. So my options are to have a device in my car that doesn't work for a month even though i paid for it or pay twice for one month so I can get a new device. Honestly they are full of nonsense and further more their agent are rude.