Unhappy Client

I am completely dissatisfied with the service from Cartracker. Their consultants have terrible attitudes, lack consistency, and clearly do not care about customers. Every time I call, I get a different story — one consultant blames the network, another says my app is the problem, and another claims they logged a repair ticket because the tracker is faulty.

To make things worse, I now have to call every single day just to ask them to reboot my tracker so that my Carwatch can work. It’s exhausting and costly — I don’t even have airtime to keep calling for something that should be working properly in the first place.

Previously, their tracker fell from its installation point, and my car nearly caught fire because of it. That should have been a wake-up call for this company to take their work seriously, but clearly nothing has changed.

Their service is unreliable, their communication is poor, and their consultants are not customer-driven at all. I honestly don’t know who to trust anymore within Cartracker.

I strongly advise anyone considering their services to look elsewhere.