Unhappy

Good

I now have had enough with car track now I've been a loyal customer for almost 2 years now with them never missed a payment and never claimed from them had emailed them back and forward conversation got heated after wanted to cancel the contract so decided not to cancel. I then simply just asked a copy of my contract so I can go through it because was never handed one, so I can see this clause that's mentioned to me in email from Fleet management about a R600 payment after 12months if tracking device not working and need repairs. I spoke with a lady called Katlego and Mbali between 9:00 and 12:00pm 10 Dec 2020 at accounts both promised I will get copy of contract within an hour I am still waiting, it's my right as a consumer to actually get a copy of contract once entered agreement don't why Cartrack not doing that what are they hiding that consumers must not see or find out. I hope this come the attention of the relevant Dept or person who deal with this matters seems to me your call centre agents are unwilling to they job.