Unfullfiled installation and poor customer service

Complaint: Unfulfilled Installation and Poor Customer Service Dear Cartrack Customer Service Team,

I am writing to express my extreme disappointment and frustration with the service I have received from Cartrack. Despite paying in full for the Cartrack device, it has been twenty days since my payment, and the device has still not been installed in my vehicle.

The vehicle in question was purchased from a dealership and paid for in full. Similarly, my Cartrack subscription was also paid for in full. However, the installation of the device has been grossly delayed.

Initially, a booking was made for the 14th of March, but the installer failed to show up. When I contacted the call center to follow up, I was met with a series of unfulfilled promises and a lack of urgency to resolve the issue.

The call center agents have consistently failed to provide me with a new installation appointment, instead transferring me to different departments and placing me on hold for extended periods. The lack of communication and accountability from the Cartrack team has been appalling.

As a paying customer, I expect a certain level of service and professionalism. It is unacceptable that I have been left to chase after the installation of a device that I have already paid for in full.

Furthermore, the fact that Cartrack has received full payment for the service, yet failed to deliver on their end of the agreement, raises serious concerns about the company's commitment to protecting its customers' assets.

I request that Cartrack takes immediate action to rectify this situation. I expect a prompt installation of the Cartrack device and a formal apology for the inconvenience and distress caused by the company's failure to deliver on its promises.

If I do not receive a satisfactory response within the next 48 hours, I will be forced to explore other options, including filing a formal complaint with the relevant consumer protection authorities.

Sincerely,

Mr Sizwe Bhengu