Unfulfilled Promises and Poor Service: Disappointed with Referral Experience

I'm really disappointed right now. After referring a client to Miranda Mosoeu and you assured that I would receive two months free, I explicitly asked for this to be activated starting this month. Yet, today I see a deduction from Cartrack.

This is unacceptable, and I'm struggling to understand how this did this happen. If something as simple as this can't be handled correctly, how can I confidently refer more customers to you in the future?

I need you to sort this out immediately. I want a full refund for the deduction and the two months free app**** as promised.