Unfortunate Service

My Vehicle that i will always Love and try to protect was ****** on the 14th Aug @11:18 from 8th Evenue at NG Kerk in Florida GP. I informed Cartrack at 11:37 on the same day . I must put it on record that i had my vehicle for 6 years without Tracker and only after i installed the Tracker my car get ****** .That is not the issue .I have been begging for feedback on recovery progress for my bakkie .It would appear Cartrack doesn't really put their Customers at the center when dealing with them under these challenging Circumstances . Last week i called and complained ,Supervisor from Recovery Dept called me back indicating that is their Internal Policy / Procedure to call only when they have info which some how might make sense to others . That is ok .Since last Wed ,No call and today i called it was unfortunate that i decided to ask relevant questions ,Like how did ******* get access to my car which was locked and start the engine?? .I also asked how was their tracking device found and removed?? .She said to me that she doesn't know .What happened to the energy Car tracker used when sold this service and product to me ?? It is my strong opinion that Cartrack doesn't care what Owner go through after a paid off vehicle is ****** . So far no one made me understand how was my car taken so easy like that and this is my biggest concern as i am now questioning Integrity of this entity . Feedback or talking to their clients isnt important after agreement is accepted and debit order is going through .If you look at the time the car was ****** and the time we called .The car could have been recovered . Is very sad how product is advertised as the best and its failures cannot be explained ,Is very sad how feedback appears to be a waste of time during the time when client just need comfort to say we are busy ,This what we have done and we still have hope . Very sad indeed .I am most annoyed that i sent email to their CFO 's office more than a week ago and no answer .That tells you something is not going well there .

Very Disappointed Client