Unfairy Treament, INCONSIDERATE - BAD SERVICE

I am extremely disappointed by the way you have treated me as a customer. My debit order was declined on 15 August due to insufficient funds in my account. Thereafter, I received numerous calls regarding the non-payment. During these conversations, I clearly explained that the outstanding amount should be debited on the 15th of the following month, meaning that the two amounts would be deducted together.

What makes me extremely angry and frustrated is that, despite my clear explanation, you continued attempting to debit my account almost every day. Every failed debit order resulted in my bank charging me between R112 and R200 per failed transaction. As a result of these unnecessary and repeated debit attempts, my account has accumulated approximately R1,980.00 in bank charges. I therefore request that you immediately cancel all debit orders on my account and ensure that no further debit attempts are made.

Going forward, I will make the payment manually by EFT on the 15th of every month. You may send me an invoice each month so that I can make the payment accordingly.

Please confirm in writing that the debit order has been cancelled and that no further debit attempts will be made on my account.

I expect this matter to be addressed urgently.