DK
Dineo K

1 reviews | Active since Dec 2017

20 Dec 2017, 22:57

Unfairly treatment

On the 30/11/2017 Cartrack technicians came to replace their unit on my siyaya taxi, and I gave them a space to do whatever they had to do. They took very long. When I go to check up on then there was an accident. When Israel was testing their device by starting the car he didn't check that the car was on the gear. My siyaya bumped into their company car then to the wall. The front, back and the side is in the mess. Their boss Gerard Barnard came and he took the pictures. Gerard asked for the quotations I gave them to him, he send someone to come and access the car. My car today is till not fixed, i even went to their offices to try to resolve it. He is taking me up and down to push time for them to close, he promised to call me today but he didn't...ooh he won't call if I don't call, he doesn't care, he is sitting on a fat bonus and I am suffering because of their carelessness. I explained to him that that car put bread on my table and also pay for my rent including their premium...etc. It used to bring R700 daily before the accident and now it's bringing 200. This issue must be resolved before they close for Xmas. I also need my life back

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Replies (2)
Cartrack
Cartrack's reply21 Dec 2017, 05:39
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards,

The Cartrack Team

DK
Dineo K's update05 Feb 2018, 15:04
Reviewer Update
Unprofessional response received from Cartrack. This is a formal complaint against cartrack services, the incident occured on the 30th November 2017 of which the fault/ cause of accident was on their part as a result of negligence. What has occurred from 30 November to date has resulted in me constantly chasing after them to get progress on them taking accountability for the accident and in turn repairing the damage caused. Cartrack has continued to drag their feet on this matter and their lack of response is very concerning, as a client I would have expected them to act in a quick manner especially as the cause of the accident was solely their cause. They have taken no responsibility to rectify this issue. I am now at a point where after numerous contact with them which have proven futile at a standstill. My vehicle which is used for business can not operate resulting in loss of income. It has been extremely frustrating in getting Cartrack to cooperate and resolve the matter. I am urgently requesting for assistance as this is the 3rd month and still I do not have the answers / commitment of dates as to when the car will be repaired.