Unfair Treatment of Hijacked Car Case Outstanding by Car Track

On 27 -28 April 2025 I was hijacked, Kidnapped and ******. Upon being released by armed ******s after cleaning my bank accounts and torturing me they left me in a foreign suburb with a baby, and we had to walk until by God's grace we saw a Petrol Station. That is where I requested assistance to make a call to my sister who is registered as my next of Kin on car track profile, and I also managed to call Car Track and was put to control room where they immediately indicated that they are picking up a signal and will be going there so while I was getting to inform the banks and opening cases with SAPS, Car track called to inform me that they found the devise but the car is gone...I left the matter there as I was dealing with my trauma. To date my car has not been recovered by Car Track, However Accounts Department is calling me daily for a payment of R184 MONTHLY PREMIUM. If it's not WhatsApp, its email and threatening messages of Terms and Conditions and possible Blacklisting.

Talk about the events of that day of hijacking, according to my sister who is the next of kin registered on Car Track, she has confirmed that on her phone during the hijacking as she recalls, she has a missed call from Car Track and that means Car Track control room was aware of the unusual movement of the car and the tracker devise

2.Control room according to my understanding if such happens and they call you don't answer they will automatically call for back up, of which they did not do it cause if they reacted the car could have been found and maybe we could have been saved

3.A lot of resources a Car Track that I see being wasted is a system that is not integrated in that the Accounts Department is not aware of the car hijacking and that investigations are ongoing. Control Room is not alerting relevant stakeholders of the developments of client profile

4. The Recovery and Warranty Administrators have gone mute, I am not sure as to why cause no one has formally contacted me since its almost (2) months and the car has not been recovered and I have not been compensated of the R150 000.00 mentioned by Car Track slogan that "We will pay you up to R150 000.00 if your car is not recovered when ******"

5.Today 14 June 2025 I received a whatsapp message which reads as follows:

5.1 Your payment arrangement of R184 was not received as per payment arrangement date of 27

Reply Yes for the amount to be debited today,or alternatively make immediate payment using PAY NOW...link below

Failure to settle arrears immediately will result in the following services remaining suspended 1.access to the Cartrack App 2.Vehicle positioning through our control room 3.Notification regarding your vehicle

As a friendly reminder of the Terms and conditions that you agreed to: Listen to this it gets interesting: "Should your Vehicle be ****** or hijacked you may be charged a fee of up to R25 000.00 for us to send out recovery team

-Continued failure to pay off arrears will lead to your account being handed over to our legal attorney

I Arrest my case now, after this message please Car Track Head Office are you sure you are aware of these threats and commitments which contract each other

Which car's devise must I pay for as there is no car, and the devise track is with Car Track

Car track only remembers moneys owed to them not the other way round.

I was told by Pracious from Control Room that the matter has been escalated and that Recovery and Warranty will be InTouch as I am awaiting patiently for the back-and-forth communication and waste of resources as no time frame is written but threats are written

Car Track can you inform all systems about profiles under siege and give direction on way forward on my car recovery case