NM
Nomakhosazana M
1 reviews | Active since Jul 2023
06 Jul 2023, 14:41
UNFAIR LISTING
I am very fed up with this company, i had a contract with them and after they failed to track my car when it went missing i stopped paying them because i was never assisted. They kept calling me for payment and when i asked them to send me a recording of the day my car was missing they promised to send them and never did. They listed me and my account was handed over to the lawyers. I wanted to buy a car and was told that i was listed, i made arrangements with their lawyers and i paid the amount in full, its been over 60 days, my account has not been updated with the credit bureaus, i have made calls to their accounts department and was told it will be sorted in a day or two, till now i have not been helped, the account still shows that im still owing them. Now they're telling me that i have to pay R1800 to be removed from the listing, its not fair, i never received any service from cartrack when i needed their help and now they"re succeeding with ruining my life. Im very angry
Helpful (0)
Replies (4)0
Replies (4)
Cartrack's replyOfficial
06 Jul 2023, 15:13Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply06 Jul 2023, 15:13
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
NM
Nomakhosazana M's updateReviewer Update
06 Jul 2023, 15:41Can it be soon please because im struggling to buy myself a car now because of you people
NM
Nomakhosazana M's update06 Jul 2023, 15:41
Reviewer Update
Can it be soon please because im struggling to buy myself a car now because of you people
NM
Nomakhosazana M's updateReviewer Update
09 Jul 2023, 11:10Good day
Yes i received a private message from cartrack and no im still not happy because, i made a call to their customer service department regarding my account and was told that i was listed by cartrack and needed to pay R1800 for the listing to be removed, i then asked to be transferred to their accounts department and i spoke to a Lerato Leeu who also confirmed that they listed me in 2022 and need to pay R1800 to be removed but then they will give me a discount and only needed to pay R1260 and she even sent me banking details to pay that amount, but because i was not happy i told her i needed to consult first as i had pay the full amount to nimble which were instructed by cartrack to collect the money even though i never got a service from them when i really needed it. I then got an email from Kavith Lalla privately which said " kindly be advised that we have since follwed up with our accounts department and have confirmed that your account has not been listed, however as advised on the 28th June 2023 you are liable for the pending amount on your account", So what is the pending amount if im not listed, one person says this and another has a different story. Its been 4months now and i really feel bul**** by cartrack, i never got a service from them when my car went missing and when you call in ur always told that the calls are recorded but when you request recordings, they promise to send them and never do. I need this matter to be sorted out asap as now im also ready to take this matter further
Yes i received a private message from cartrack and no im still not happy because, i made a call to their customer service department regarding my account and was told that i was listed by cartrack and needed to pay R1800 for the listing to be removed, i then asked to be transferred to their accounts department and i spoke to a Lerato Leeu who also confirmed that they listed me in 2022 and need to pay R1800 to be removed but then they will give me a discount and only needed to pay R1260 and she even sent me banking details to pay that amount, but because i was not happy i told her i needed to consult first as i had pay the full amount to nimble which were instructed by cartrack to collect the money even though i never got a service from them when i really needed it. I then got an email from Kavith Lalla privately which said " kindly be advised that we have since follwed up with our accounts department and have confirmed that your account has not been listed, however as advised on the 28th June 2023 you are liable for the pending amount on your account", So what is the pending amount if im not listed, one person says this and another has a different story. Its been 4months now and i really feel bul**** by cartrack, i never got a service from them when my car went missing and when you call in ur always told that the calls are recorded but when you request recordings, they promise to send them and never do. I need this matter to be sorted out asap as now im also ready to take this matter further
NM
Nomakhosazana M's update09 Jul 2023, 11:10
Reviewer Update
Good day
Yes i received a private message from cartrack and no im still not happy because, i made a call to their customer service department regarding my account and was told that i was listed by cartrack and needed to pay R1800 for the listing to be removed, i then asked to be transferred to their accounts department and i spoke to a Lerato Leeu who also confirmed that they listed me in 2022 and need to pay R1800 to be removed but then they will give me a discount and only needed to pay R1260 and she even sent me banking details to pay that amount, but because i was not happy i told her i needed to consult first as i had pay the full amount to nimble which were instructed by cartrack to collect the money even though i never got a service from them when i really needed it. I then got an email from Kavith Lalla privately which said " kindly be advised that we have since follwed up with our accounts department and have confirmed that your account has not been listed, however as advised on the 28th June 2023 you are liable for the pending amount on your account", So what is the pending amount if im not listed, one person says this and another has a different story. Its been 4months now and i really feel bul**** by cartrack, i never got a service from them when my car went missing and when you call in ur always told that the calls are recorded but when you request recordings, they promise to send them and never do. I need this matter to be sorted out asap as now im also ready to take this matter further
Yes i received a private message from cartrack and no im still not happy because, i made a call to their customer service department regarding my account and was told that i was listed by cartrack and needed to pay R1800 for the listing to be removed, i then asked to be transferred to their accounts department and i spoke to a Lerato Leeu who also confirmed that they listed me in 2022 and need to pay R1800 to be removed but then they will give me a discount and only needed to pay R1260 and she even sent me banking details to pay that amount, but because i was not happy i told her i needed to consult first as i had pay the full amount to nimble which were instructed by cartrack to collect the money even though i never got a service from them when i really needed it. I then got an email from Kavith Lalla privately which said " kindly be advised that we have since follwed up with our accounts department and have confirmed that your account has not been listed, however as advised on the 28th June 2023 you are liable for the pending amount on your account", So what is the pending amount if im not listed, one person says this and another has a different story. Its been 4months now and i really feel bul**** by cartrack, i never got a service from them when my car went missing and when you call in ur always told that the calls are recorded but when you request recordings, they promise to send them and never do. I need this matter to be sorted out asap as now im also ready to take this matter further
NM
Nomakhosazana M's updateReviewer Update
07 Aug 2023, 16:13Im wondering if my troubles with cartrack will ever end, so even after i got an email from the accounts department today i received 2 phone calls from cartrack and now they have another amount which they say im owing which is now R1535.00. I am shocked and disgusted with the way these people have been treating me.
I just made a call to cartrack and was put through to their accounts department, i spoke to a Ratlou who said to me he does not know where the amount is coming from and therefore will have to speak to his team leader and legal department, i just dont know what to do anymore, i paid nimble R4500 because i just wanted nothing to do with cartrack anymore after they failed to recover my car but it seems they will keep milking money from me and mess up my life as now im unable to do anything because of these people. i really need cartrack to sort this matter and stop calling
I just made a call to cartrack and was put through to their accounts department, i spoke to a Ratlou who said to me he does not know where the amount is coming from and therefore will have to speak to his team leader and legal department, i just dont know what to do anymore, i paid nimble R4500 because i just wanted nothing to do with cartrack anymore after they failed to recover my car but it seems they will keep milking money from me and mess up my life as now im unable to do anything because of these people. i really need cartrack to sort this matter and stop calling
NM
Nomakhosazana M's update07 Aug 2023, 16:13
Reviewer Update
Im wondering if my troubles with cartrack will ever end, so even after i got an email from the accounts department today i received 2 phone calls from cartrack and now they have another amount which they say im owing which is now R1535.00. I am shocked and disgusted with the way these people have been treating me.
I just made a call to cartrack and was put through to their accounts department, i spoke to a Ratlou who said to me he does not know where the amount is coming from and therefore will have to speak to his team leader and legal department, i just dont know what to do anymore, i paid nimble R4500 because i just wanted nothing to do with cartrack anymore after they failed to recover my car but it seems they will keep milking money from me and mess up my life as now im unable to do anything because of these people. i really need cartrack to sort this matter and stop calling
I just made a call to cartrack and was put through to their accounts department, i spoke to a Ratlou who said to me he does not know where the amount is coming from and therefore will have to speak to his team leader and legal department, i just dont know what to do anymore, i paid nimble R4500 because i just wanted nothing to do with cartrack anymore after they failed to recover my car but it seems they will keep milking money from me and mess up my life as now im unable to do anything because of these people. i really need cartrack to sort this matter and stop calling