*********/PATHETIC/LACK OF SERVICE/ LACK OF EMPATHY/ PUTS CUSTOMERS IN DANGER

<div>Pathetic Service and Ruthless Putting people in danger !!!!! WHO ONLY WORRY ABOUT MONEY COMING INTO THEIR ACCOUNTS NOT YOUR SAFETY AS THEY STATED WHEN YOU SIGN UP WITH THEM! THEY ARE SELLING A LIE!! On Friday the 14th of August 2020 I was on my way from picking up my baby from her grandmother. On the way there was a car following me on every turn I made. I tried to change streets and lanes but the car was persistence. I pressed the panic button that is installed in the vehicle for dear life but nothing. I couldn't dial out at that time but could only answer calls through bluetooth aux. An old white guy with his family noticed that I was in trouble and stopped me, I couldn't stop as I was scared but he opened the window to assure me that he saw the car following me.I then stopped at a nearby house seeing that the street had people jogging around. He told me that he was following me seeing the GOLF following me for a while. While we were there the guys in the golf passedby and show us fingers. We meaning me and the family that was assisting pressed the panic button and still no call came through or any help from Cartrack. I was shakey and the guy called Cartrack with his fone and the person on the other end told him they will call me in few minutes after he sup**** them with my nrs. They had to contact a police man off duty to accompany me to where I stay as I was unable to drive anymore being paralysed by the fear. I waited for the call. I couldnt sleep...following day i made a call they told me they will send someone to come and check the unit....Until to-date no unit was checked! Everyday I get a call about payment!!!! How do i pay for something that is not working, everyone using them check your devices, units etc you might be paying for something that is not working without you realising it. I had never skipped a payment until this incident happened. How on earth do you pay when you had never received any service. Not even a yes we will send someone to check it tomorrow Nothing Zich...I dont know what could have happened should those samaritans didnt notice!!!!! I get panic attached everytime I think of this traumatic sittuation. I was even hospitalised on the 21Sst of December after speaking to consultants at Cartrack as I had to narrate the story over and over again. I gave Cartrack enough time to sort this out but all they worry about is getting paid. I even told them I had no problem paying the bill but I need a working unit but all this goes from one ear to another. I am actually gatvol numb and to say the least I'm tired to repeat the same thing over and over again. Its almost 6 months!!!!! *** . No one read notes before they call a customer and try to resolve. No one takes ownership in this company especially during this pandemic were companies are closing down!!! If 10 people tell 10 people each and so on how pathetic your company is how many people would destroy your company? Do you guys worry about the future of your company? Do you think beyond today? Instead of preserving what you have by treating your clients fairly you might save jobs and your company!! DO NOT EVER THINK YOU ARE UNTOUCHABLE! DO WE HAVE TO TEACH YOU OF CLIENT/CUSTOMER ETHICS!!?? If I where a white person where you going to treat this the same way? I also spoke to a friend different race who went through almost the same scenerio but the difference is they helped her within 48 hours!!!! What message are you sending as a company!!!? There are ways to deal with a company like yours and I'm willing to deal with you in that way!&nbsp;</div>