********* payment requests for services not delivered

I am very disappointed with service provided by Cartrack

I have 2 vehicles with car track under my fleet.

The amount of time effort and phone calls to get tracker installed by scheduling team and the poor service, being pushed from Customer Service, to PE Branch, to Scheduling, to the guy at scheduling is an absolute joke

Issue at hand

There was an issue with the old Brown Renault Kwid which I had to return to the dealer. I contacted Cartrack informing them that I needed the old tracker removed and re installed in the new vehicle.

The initial request was made 9th of Dec, I then completed installation and deinstallation request form.

Fee was R850 which I had no issues with, however this was not done I emailed 9th Dec, 12th Dec, 13th Dec, 28th Dec to which the deinstallation and reinstallation was only completed on 7th Jan

The amount of phone calls I had to make to Customer service, PE Branch, Scheduling team and Martin (i think his name was at scheduling). The amount of people I was put through to and then hung up on was shocking and I should charge you for all my minutes used to get such a basic function completed.

I do not think it is fair that I pay for the period where tracker was not in use as it was not present on new car as per multiple requests.

1) If dealer had sold the old car then what would of happened to old tracker and deinstallation (this would not of been my issue) 2) As new tracker was not removed from old vehicle and placed in new one, I was not covered by my Insurance due to YOUR lack of urgency to complete task at hand (Insurance fleet states I need active tracker at all times) 3) What if new car was ******? I do not appreciate the person from accounts department who called me today stating " WELL IT WAS NOT ******" - What if it was? Again no tracker no insurance, If car was in an accident I was not covered again due to cover being void due to lack of tracker - Through no fault of my own

I want the de installation and re installation fees waved as the service was not done during appropriate times and we were all very very fortunate that 1st car was not sold or returned by dealer and tracker gone, that new car was not ****** or in an accident

I find your service terribly poor and unacceptable and will happily take this to small claims court