********* Business Practice and False Representation

So a guy by the name of Sherwin called me about a tracking device this company has that not only tracks the vehicles whereabouts but they also monitor fuel consumption and being in the Logistics industry, that's exactly what I need since the company that I was with only tracked the vehicles whereabouts. So Sherwin explained the tracker and went as far as telling me that there were running a special where the tracker was being sold for R199 from R289 (if i'm not mistaken).

I was sold mainly because of the fact that the tracker that he was selling to me had the one thing we needed which was Fuel monitoring, if it wasn't for that I honestly wouldn't have taken this tracker because we already had trackers installed. One the first day he called me we discussed the "Perks" of having their tracker , he then asked for the vehicles VIN numbers including the trailers because well I was going to get trackers for the trailers as well based on the information that's was given to me. I then asked me to call me the next day because I didn't have the VIN numbers with me. True to his word, he called and we concluded the deal then the trackers were installed and later I received the Apps User name and password. I installed the app and kept monitoring the vehicles for about 2/3 days but still couldn't find the Fuel Monitoring option.

When one of your technicians can to install the trackers for the Trailers, I got some information that was never shared to me by Sherwin and then I found out the Tracker I have isn't the one that keeps track of the fuel, there is actually another type of tracker that does that. Also I found out that the trailer tracker only lasts up to 3 days when its not hooked to the horse because it needs to be charged. I was shocked by that information because Sherwin told me that the Trackers for the Trailers work on their own battery and they don't need to be connected to the Truck for them to work. So basically this guy **** to me about the trackers. I was then contacted by a lady by the name of Tshepiso Shole after I had filled in a "Contact Me form" on their website. I explained to her my problem and asked her to please send me a copy of the recording and I also asked that their Quality Controllers do the same so we can get to the bottom of this issue and sort it out as quick as possible. I remember during our conversation she also went as far as telling me if wanted the tracker that monitored fuel, I had to pay an additional amount because it was more expensive compared to the one I signed for. I told her I will not be doing that because as far as I was concerned, the tracker device that was sold to me for R199 was the one that included the Fuel Monitoring so I will not be paying anything more. She also put me on hold to confirm some stuff about the Tracker that was to be installed on the Trailers and she confirmed the same information that the Technician told me. So basically Sherwin **** about everything meaning I was sold these devices (4 trackers) under false representation and that is really not a way one should conduct business.

Tshepiso sent me 2 recordings but those where for when I was giving Sherwin VIN numbers and not when the whole phone conversation started. Its been 2 weeks now since I have been asking for that recording and I am still not helped. The funny thing is, it only took a day for Tshepiso to send me the 2 recordings thats she sent but its taking her 2 weeks to send me the whole phone conversation. Does it really take that lone to get the full phone call?

Tshepiso has been ignoring my emails or when she does respond she tells me shes still waiting for that department to send her the recording. I then sent an email to their Escalations department (***) and even that department has responded to any of my mails. So I need to understand what is going on because clearly this company has bad after sales services and they clearly use false information to get their clients.

I need answers and if this issue is not sorted by the 25th July 2021, I will definitely request for them to come and remove their devices and I will be blocking their debit orders because I refuse to pay for a service that doesn't serve my needs or purpose. This tracker is clearly useless to me if it doesn't do the 1 thing I need which is Fuel Monitoring.

If this is how the whole company operates them I am not welling to be associated with people who have ********* was of doing business. I took their tracker not only because of the "Perks" but also because I trusted their Consultants word but only to find out that he was lying.